Crank brothers multi tool m209/7/2023 If a bike needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, then collection can be arranged at a cost of £35.00. Please contact us in advance if you wish to return a bike as Collect+ will not accept large items Once you have spoken to our aftersales department, you may need to return the item, you can arrange this via our returns service Collect+ (See below) or any alternative courier/delivery service that you choose. E-bike batteries and associated componentry.Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike.Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation).Any normal wear and tear from using the product.Most bikes and accessories are covered by a standard manufacturer's warranty but please be aware that there are faults/issues that are NOT covered by your warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case. Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor. In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email ( Please note that our Aftersales Department's operating hours are 08:30AM to 17:30PM Monday to Friday. More about the shipping promise.Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop, in line with the guidance set out in the Consumer Rights Acts 2015. For more information on the delivery time, please see the detailed view of the respective product. This includes all items with the shipping promise symbol. The shipping promise is only valid for delivery to Germany. Furthermore, free shipping does notĪpply to DHL Express or other options that deviate from standard These surcharges, if applicable,Īre listed in the product details. €100: France, Italy, Spain, Belgium, Netherlands, & Luxembourg.ĭepending on the selected delivery country, this may not apply to We deliver free of charge to the following countries for orders over Savings compared to the recommended retail price of the manufacturer or German importer. The individual delivery time of a specific product may vary. Please note the information on availability for the specific product. This information concerns the general delivery situation in relation to a specific delivery country. Manufacturer's or german distributors recommended retail price. In this case we recommend to consider alternative items from the BIKE24 product range. The notification "not deliverable" means the item is out of stock and there is no reliable information about itsĪvailability. Should you choose "cash in advance" as method of payment, the delivery time isĮxtended, since the shipping process will not start before the actual receipt of payment. Should your order include several items with different delivery times, then shipping will start as soon as all itemsĪre available for dispatch at BIKE24. Your account, we will use the postcode of your standard delivery address to calculate the DHL Express parcel As soon as the postalĬode is given, the exact parcel delivery time for this delivery address will be calculated. The remaining time for the receipt of the order in hours and minutes exactly.ĭHL Express deliveries may take longer depending on the postal code of the delivery address. If all items in the shopping cart offer the option and DHL Express is available for the selected country. DHL Express can be selected during the ordering process The DHL Express Option is generally subject to a surcharge. to see the country-specific delivery time. The indicatedĭelivery time refers to destination country Germany. In case of items not availableįrom stock, the given delivery time also includes the procurement of the goods from our suppliers. Inhouse at BIKE24 as well as the transport to the destination address by a carrier. The given delivery time includes the entire processing of the shipment
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